Help & Support

Email hello@thisisnaija.com.ng for help with your account, the app, a purchase, or anything else. Include your D.I.N. handle, the device you use, and what went wrong, so we can find the problem quickly. A real person reads every message.

If someone is in immediate danger, contact local emergency services first (112 in Nigeria). D.I.N. is not an emergency service.

Forgot your password? Use “Forgot password” on the log-in screen and we will email you a reset link.

To close your account, go to Settings → Deactivate or delete. Deactivating hides your profile until you log back in. Deleting schedules permanent deletion; logging back in before the date shown cancels it.

To report a post or an account, open its menu (•••) and choose Report. To stop someone reaching you, choose Block from the same menu. You can unblock people in Settings → Safety & content.

Our team reviews reports and removes content that breaks the Community Guidelines.

Verified, tips and boosts bought in the iPhone or Android app are charged by Apple or Google. To change or cancel a subscription, use your device’s subscription settings (on iPhone: Settings → your name → Subscriptions). Deleting your D.I.N. account does not cancel a store subscription.

Refunds for store purchases are handled by Apple or Google. On iPhone, request one at reportaproblem.apple.com. If a purchase went through but did not show up in D.I.N., email us with the date and what you bought.

D.I.N. is operated by Creative Natives Inc.. For support requests, email hello@thisisnaija.com.ng. Please include the page or feature concerned, your D.I.N. handle where relevant, and enough information for us to identify and respond to your request.

We may ask for information reasonably necessary to verify identity, prevent fraud, protect other people, or comply with law. Do not send passwords, payment-card details, government identification, or other sensitive information unless we specifically request a secure method for it.